Wolters Kluwer Health Publishing
By 2010 Wolters Kluwer Health, a leading publisher of medical
and drug reference tools and textbooks, was printing 95% of its
books in China, up from 15% in 2009. This brought huge savings but
the company soon realized that shipping the books to a central hub
in the US and then sending them back out to distribution partners
worldwide no longer made sense.
They also wanted greater control of a more complex process, more
visible information and greater flexibility. It was no longer good
enough to put inventory at the front of the truck if they needed it
in a hurry.
"We decided to go with the Virtualized Logistics supply chain
software solution [eDC] because it has a web-based, real-time
software service that enables publishers to track the location and
status of their freight anywhere in the world," says Maureen
Connors, Vice President of Customer Services Operations. "They
offered total visibility down to the ISBN level."
She also appreciated Virtualized Logistics' consultative
approach. "They put in the time to talk to the manufacturing and
production folks," she says. "They understood our workflow and the
'pain points' and where our processes could be improved."
Today all international shipments of printed products from China
bypass the US and are shipped directly to the UK, shaving 35 days
off the previous time taken, and to Australia, saving 63 days.
Manufacturing, inventory control and distribution staff are able to
track each ISBN from the moment the PO is cut until receipt at a
distribution center. What's more, they have detailed data on
shipping costs by weight, ISBN and destination.
Wolters Kluwer Health saw a drop in shipping costs of at least
$400,000 in 2011.
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